flaming mad about twitter...

Ever have one of those days, weeks, months, or longer? Well I am and Twitter is what's burning me up this time. For those of you who don't know, Twitter is a microblog that allows its users to post 140 character blurbs about pretty much anything that's on their minds. It happens to be a great utility for business among many other things. I like Twitter- that is, unless it doesn't function properly. Several months ago, I noticed all communications that mentioned me had disappeared. I have reported the error numerous times to no avail. They have not been recovered and nobody has contacted me about them. However, I have noticed as of this month I am able to receive new ones. Also, off and on in the past and more so this month than ever, I am no longer able to post. I cannot make new posts, I cannot reply to others, I can't do anything but read the swarm of posts coming from other users, which is not very useful to me, especially when someone is expecting a reply from me. As of today, I can no longer even register my complaints about defect in Twitter's service. If I wasn't angry before, I am boiling now.

Hey Twitter, this was for you (minus the specific error being reported):

NOTE: I am not leaving a comment so you can simply sip your coffee and let your eyes glaze over as you continue to ponder life. I want this issue resolved. I want every issue that I have reported to be resolved. I still am missing all my old @ mentions. Nobody contacts me ever about a solution to these problems. Do you like your users to feel ignored? I feel ignored. I feel Twitter is useless if I cannot communicate with others and fear they cannot communicate directly with me. Should I delete this account and create a new one? Would that solve my problems or would Twitter continue to be as useless to me? I have been waiting a long time and it seems all I get are more defects in Twitter's service. Is Twitter that afraid to communicate with its users directly? Where is the support? I feel like I have no support. Am I supposed to feel better that Twitter knows about its issues? Am I supposed to feel Twitter is that much closer to resolving such issues? When can I use my Twitter account without defects. I see all these users with the same problems and nobody is getting any results. This is unacceptable.


It would seem Twitter is trying to avoid contact. Even their "contact us" button doesn't actually let me contact them. They have no email address, no mailing address, no phone number, and if you can't post then you can't mention them in a post and expect (make that "hope for") contact. It would seem the more irate users get or the more frequently they complain, they eventually are silenced by getting blocked from posting future continuances of errors. I guess they assumed I should sit quietly in the shadows and let moss grow on my account until it gets fixed, if it ever gets fixed. In case Twitter doesn't understand yet, I want my account fixed, ASAP!